Refund & Cancellation Policy
1. Overview
This policy explains how DeepSync Technologies LLC handles cancellations and refunds for technology and digital services. Specific terms in a signed agreement, proposal, order, or invoice may supplement this policy.
2. Cancellation Before Work Starts
If cancellation is requested before work starts, we will review the request considering applicable order terms, work already performed, non-recoverable costs, third-party charges, and applicable law.
3. Cancellation After Work Starts
Where work has begun, charges may apply for services performed through cancellation, approved expenses, committed third-party costs, and amounts properly due under the applicable agreement.
4. Completed Services
Fees for fully performed services are generally not refundable except where the agreement or mandatory law provides otherwise.
5. Services Not Delivered as Agreed
If we materially fail to provide a paid service and cannot reasonably correct the issue, an appropriate remedy or refund for the affected undelivered portion may be available, subject to the agreement and applicable law.
6. Third-Party Costs
Third-party charges, licenses, hosting, platform fees, transaction fees, or other external costs may be non-refundable where the third party does not refund them, provided applicable disclosures or agreements permit this.
7. Client Changes or Delays
Refund eligibility may be affected where a project cannot proceed because the client changes requirements, fails to provide information or access, delays approvals, or otherwise prevents performance.
8. Refund Requests
Requests should be submitted through the contact method published on https://deepsynctechnologies.com/, with the client/order name, invoice or transaction reference, date of purchase, service involved, and reason for the request.
9. Refund Processing
Approved refunds will normally be returned using the original payment method where practical. Processing time may depend on the payment provider or financial institution.
10. Consumer Rights
Where services are supplied to consumers, mandatory consumer-protection laws may provide cancellation, refund, repair, replacement, or other rights that cannot be excluded. This policy does not remove those rights.
11. Business Customers
For business customers, refund and cancellation terms may be governed primarily by the signed proposal, statement of work, order form, master services agreement, or other contract.
12. International Customers
DeepSync Technologies LLC may serve customers worldwide, including the United States, United Kingdom, Europe, and other jurisdictions. Rights may vary by customer location, contract type, payment method, and applicable law.
13. Changes
We may update this policy from time to time. The version applicable to a transaction will generally be the version in effect when the order or agreement was accepted, subject to law and contract terms.
14. Contact
Refund and cancellation requests should be submitted through https://deepsynctechnologies.com/ or the current contact details published there.
